Strategic Leadership
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Customer Insights
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Marketing & Sales
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Team Development
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FET grew revenues to $1B+, EBITDA to 40%+,
built 5000+ cell sites, added 3.8 million
customers in < five years.
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Launched a service optimizing end-user
experience on the wireless web that
delivered 35% ROI to customers for Nokia
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FET recognized as fastest wireless company to
add one million customers in just 13 months, ‘98-
99
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Led Vision, Mission, Values creation
activities at four companies
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Cut monthly burn from $525K - $350K in less
than four months at Singlestep Technologies
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FET launched 30 new services in four
years & created an industry leading
common services platform.
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79% Customer Satisfaction at 80+ points for
FET, consistently ranked as a “most trusted
brand”
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US West’s 1996 Chairman’s Awards for
Total Quality: Retail Sales & Service
Operations
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Closed $6.7M series B round, opened a bridge
note facility to a planned VC backed $8-10M
series C round as COO Singlestep
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Launched “IF. . .” prepaid with a
customer loyalty plan that kept churn
25% lower than subscription customers
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60% surge in new services sales in two months
by re-merchandising AT&T Wireless retail stores.
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Implemented use of “Gallup’s Strength
Finders” individual and team development
at three firms
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IPO set company valuation of over $2.5B,
compounded ROI of 750% to founders.
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78% of customers ranked FET as the
best service company in Taiwan
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Service revenues up 40% in 3 months driven by
a 35% growth in SMS use by AT&T employees &
customers
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50% of employees rated FET as the best
company to work for (20 points higher than
Taiwan’s average).
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Increased net income 400% while expanding
customer base 600% in less than three years
at EuroTel
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Founded e-World Holdings that funded
first Chinese language
comparison-shopping portal.
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Established 100+ points of presence in
direct/indirect sales distribution channels in six
months at PrimeCo
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GSM Association’s 2000 Community
Award, short-code dialing plans for Red-
Cross disaster relief.
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Raised $441M in syndicated loan
financing,$62M in guaranteed corporate
bonds, earning S&P “A” credit rating for FET
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GSM Association’s 2002 Best Corporate
Wireless Application award, location
based tracking services.
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Achieved 55%+ year over year growth in sales
after regaining profitability within two quarters of
joining Nokia
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US West’s 1994 Gold Level Award for
Total Quality: customer service processes
and procedures EuroTel
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